Privacy notice

This notice explains what personal information Nutrition and Wellness Consultants (NUWECO) collects through this website and learning platform, why, and the choices you have.

Who we are

Nutrition and Wellness Consultants (NUWECO) is responsible for your information. NUWECE, our physical centre, operates under NUWECO.

University of Malawi Chirunga Campus
Sports Complex
P.O Box 280
Zomba
Malawi
Email: info@nuwece.com

What we collect

• Account details: your email address, an optional display name and your password (stored only as a secure hash). If you turn on two-step sign-in, the secret for your authenticator app.
• Assessment answers: information you choose to give about your health, eating habits and lifestyle, the history of any changes you make, and the feedback produced from them.
• Learning activity: lessons started and completed, saved lessons, knowledge checks, check-ins, and what you record in practical activities and reflections.
• Food recalls (optional): if you join, what you ate and drank on the days you are asked about, with the amounts and the nutrient values calculated from them.
• Payments and bookings: membership and access status, consultation bookings and appointment requests, and any proof of payment you upload (a receipt, screenshot or confirmation message). If you pay through a payment provider, they handle your card or account details; we never see or store them.
• Sponsored memberships: if an employer sponsors you, the email address they invited and whether the invitation was accepted.
• Staff surveys (sponsored members only): if your employer’s programme includes an anonymous survey and you choose to answer, your answers are stored without your name or account. We only record that you have answered, so you are asked once.
• Enquiries: what you send through the contact and organisation forms.
• Technical information: security records such as sign-in attempts, and the cookies needed to keep you signed in and protect forms. We do not use advertising or tracking cookies.

How we use it

To run your account, deliver learning, produce your personalised assessment feedback, run the optional food recalls, provide services you book, check payments, reply to enquiries and keep the platform secure. Your feedback is produced automatically by our scientifically developed assessment tool; it is not reviewed individually by staff unless you book a consultation.

We use your health information only to provide these services to you, because you choose to give it to us. You can stop at any time, and choose not to answer any question.

Who can see it

• Your assessment answers, feedback, food recalls, activities and reflections are visible to you. Staff do not routinely view them. A platform administrator may access them only for a specific stated purpose, and every such access is recorded.
• Staff check uploaded proofs of payment, and every view is recorded.
• If an employer sponsors your membership, they can see that your seat is in use. They cannot see your assessment, feedback, food recalls or learning activity. Their reports show group totals only, and nothing is shown for groups of fewer than 10 people.
• We do not sell your information. We use these service providers to run the platform:
  • Hostinger, which hosts the website and its data on a server in the United Kingdom;
  • Brevo, which sends our emails (such as sign-up confirmations, password resets and reminders);
  • PayPal, if you choose to pay through it.

Where your information is held

Your information is stored on a server in the United Kingdom. If you live in Malawi, this means your information is held outside Malawi; we protect it in the same way wherever you live.

Your choices and rights

• Download a copy of your data at any time from Account settings.
• Correct your answers and details, or delete your account, from Account settings.
• Leave the food recalls at any time from the Food recalls page.
• Marketing messages are optional and off unless you turn them on. Essential account emails (verification, password reset, receipts) are always sent.
• You can ask us about your information, or raise a concern, using the contact details above. You may also complain to the data protection authority where you live: in Malawi, the Malawi Communications Regulatory Authority (MACRA); in the United Kingdom, the Information Commissioner’s Office (ICO).

How long we keep it

• Account, assessment, learning and food recall information: while your account is open. When you delete your account, it is deleted straight away, and copies in our backups are overwritten within 14 days.
• Records of payments and bookings: 7 years, for tax and accounting. If you delete your account, they are kept without your name or contact details.
• Proofs of payment you upload: while your account is open, and deleted with your account.
• Enquiries: 2 years.
• Security records: 12 months.
• Backups: overwritten after 14 days.
• Anonymous staff survey answers: kept as group results, which cannot be linked back to you.

Age

Accounts are for people aged 18 and over.

Contact

Questions about privacy: info@nuwece.com.

Last updated: 5 November 2026.

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